Q&A

Questions & Answers

 
Q: How do I check my size/how do I wash your clothing?
A: We have a sizing & care guide in our navigation that can help you with sizing, clothing and accessory care, and other questions you may have.
 
 
Q: What are your clothing & accessories made out of?
A: You can check a general list of item materials in our sizing & care guide. These materials are not specific to any particular products, so if you have known allergens to common jewelry and/or clothing materials we would advise against purchasing.
 
 
Q: Do you ship internationally?

 A: We currently ship to Canada, Australia, the United Kingdom, Belgium, Austria, France, Germany, Norway, Poland, Finland and Sweden. We have resumed shipment to the USA until June 19th!

Shipping to the USA has resumed until June 19th. A baseline import fee cost is included at checkout. We should be able to open up shipping to other EU countries in the near future, as well as locations such as Africa and the Middle East. Thank you for your patience!
If you have any questions, please contact us at support@shopeliserose.com or through the contact form below.

Q: If I live in the USA, will I be charged a fee when my package is delivered?

 A: Truthfully, the customs issue is a rocky subject. Because our items ship from East Asian locations, including China, most packages should not be charged any more than the tariff percentage (included at checkout) at the time of delivery. However, if you are charged extra by your delivery company to collect the package, please contact us immediately with proof of charge!

If you are charged more than the order amount to collect the order, please do not collect the item and instead reach out to us for further assistance.
We cannot refund additional fees charged by the shipping service. However, we can issue a refund for your order if proof of the additional fee is provided!
Image proof of additional fee is required to initiate an order refund.
 
 
Q: Why are your sizes so small?
A: As a Korean clothing brand, our clothing follows typical Korean sizing standards. Korean sizing is well-known for generally being smaller and it's advised to size up if you're in between sizes.
We definitely recommend checking the product measurements before purchasing as well, since your typical clothing size may be a little bit smaller in our clothing!
 
 
Q: Where do you ship from?
A: We ship from different locations. Our clothing, swimwear and accessories are manufactured in East Asia, which means Korea and China. We ship them out from these areas to the USA.
 
 
Q: Where's your store located?
A: We don't currently have a storefront as we're a relatively new business! Right now, we are just an online shop based in the USA, but are hoping to establish a physical location in the future.
 
 
Q: Do you sell on Amazon/Etsy/Other websites?
A: This website (shopeliserose.com) is our only official storefront! If you see another seller under our name on another website such as Etsy, Amazon, or another brand, it is not legitimate. We should be expanding to other platforms in the future though!

If you see our images or videos being used on other websites, the above information applies as well! If you would like, you may let us know through email or chat. <3
 
 
Q: Why don't you have reviews?
A: Our store hasn't been around for very long (we opened in late 2023) so we have not amassed many reviews yet! However, our brand is currently quickly growing on social media, so you can expect to see some more soon!
 
 
Q: Why did I only receive one/a few items, when I ordered more?
  A: We often ship items individually, so you should have received a tracking number for the different items in your order. Usually, once you receive one item, the other one should be arriving in just a few days. If you did not receive a tracking number for all of the items in your shipment, please contact our customer support and we can help you out.
 
 
Q: How can I contact your customer support?
A: We respond within 1-3 business days to email inquiries at support@shopeliserose.com! If you have a more urgent question or concern, you can use our chat at the bottom right of our website and you will receive a response as soon as a representative is available!
 
 
Q: Where are your policies, shipping information and return/refund information?
A: All of these links are located at the bottom of our website in the footer. If you still have any other questions or concerns, please contact us through any method specified above!
 
 
Q: Where is my order?/How long does it take to ship?/My order wasn't delivered
A: For all questions related to order tracking, shipping speed and delivery, please refer to our shipping policy!
 
 
Q: How safe is it to shop on shopeliserose.com?

A: Rest assured that shopeliserose.com is a securely built website so that our customers can shop with confidence. Elise Rose is powered by Shopify - the leading eCommerce platform that is PCI compliant. Our customers’ information is completely safe and protected with an SSL secured connection (HTTPS) and complies with the highest level of Payment Card Industry (PCI) standards.

Click here to read how Shopify meets Payment Card Industry (PCI) standards.